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How to Resolve Exchange Setup Error Code 1002?

Paul Ryan | April 2nd, 2015 | general

We are foremost developers of technical software solutions and we have built many useful software solutions for Microsoft Exchange. We have also analyzed different error issues occurred in Exchange and originated a method to resolve Exchange setup error 1002.

This article discusses about a method to resolve Exchange setup error 1002 focusing about probable causes for this Exchange error.

Microsoft Exchange is a popular platform for emailing and is equally difficult to work on as a network administrator. Right from installation to its troubleshooting many hurdles can occur disturbing the administrators. Here we will discuss about one of such Exchange error which commonly occurs due to inappropriate installation of MS Exchange setup. It can be caused either because component which raised this event is not installed on local system or installation has been corrupted. The component can be installed or repaired to resolve Exchange setup error 1002.

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Information Excerpt on Exchange Setup Error 1002

The error event like below specifies that the component mentioned in the event description was not installed while Exchange Server setup installation. Error code in event description further elaborates about basic reason for the error. There can be several other error codes related to this event.

Below shown error is the most common error associated with this event in clustered network environment;

Error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

This error signals that IISAdmin, HTTP SSL, W3SVC services are disabled on passive node.

How to Determine Other Possible Reasons?

It is suggested to trace the Exchange setup log files in order to know possible causes of such error. Below mentioned log files informs about setup log files;

ExchangeSetup.log: This file tracks the advancement made in every task performed during Exchange 2007 configuration and installation. Information about pre-requisites made and system readiness checks which are performed prior installation are recorded in this file. Installation progress, any glitches occurred and changes made in the configuration of system are also noted here. One can also check this log file to verify if server roles were installed or not.

ExchangeSetup.msilog: This file records the information about extraction of Exchange server code from installer file.

Actions To Be Taken By User in Such Situation

The installation error can be resolved by following the below mentioned methods;

  • If disabled services are causing the error to flash, set the IISAdmin, W3SVC, and HTTP SSL services settings to default as Automatic.
  • Check the two Exchange Server setup log files to trace what is wrong with the installation.
  • Utilize this information available in log files in order to determine reason behind this error.
  • Once the setup issue is analyzed, run Setup again which will continue where it was left.
  • In case the error persists to occur again and again, you can contact Microsoft Product Support service.

This error ID 1002 can be caused due to several reasons and hence it is advised to first analyze the reason and then go for a solution.

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Paul Ryan

Paul Ryan is a technical blogger and he’s passionate about writing technical blogs and covering all popular issues related to Exchange server / Outlook apps. He is MCSE certified and putting all his knowledge and experience in providing solutions to the Exchange users/administrators.